TERMS AND CONDITIONS

There are disclaimers throughout our website stating that SpokenPro (this website) is an independent entity.

Affiliation :

SpokenPro is not affiliated with any government or government agency for visas. SpokenPro provides documentation, application filling, and concierge services for immigration/visas and charges a service fee. It maintains a private publishing website, which offers general information on issues related to immigration/visas. It is neither a legal firm nor does it provide any kind of legal advice or suggestions to its users. The information presented on our website should be used for reference purposes only and not as a substitute for professional advice. We do not provide legal advice, opinions or recommendations to our users about their legal rights, legal remedies, legal defenses, legal options or legal strategies. Any purchase made using this website is subject to SpokenPro Terms of Use to which, by using this site and/or making any purchase, you are agreeing to be bound.

Certifications:

SpokenPro has passed rigorous background checks that ensure our validity and overall legitimacy of our business.

Intellectual property rights:

Except where stated otherwise, SpokenPro is the copyright holder of all content, layout, design, data, graphics, trademarks and logos under the domain. The content is protected by India and international copyright laws. SpokenPro will do its utmost to protect the rights of employees, customers, members and intellectual property rights. We will not hesitate to take legal action if necessary.

Limitation of liability:

SpokenPro shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this website, or the performance of the products, even if SpokenPro has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability, or incidental or consequential damages; thereby the above limitation or exclusion may not apply to you.

Legal Form and Choice of Law:

By using our website and purchasing products or services, you have entered into a legal contract with SpokenPro. You agree that the prevailing party in a civil lawsuit may be awarded reasonable attorney’s fees.

Personal Use Limitation:

The information, news, articles, emails, products and services provided by SpokenPro are for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, or other content, products or services obtained from SpokenPro without express written permission from us.

Typographical Errors:

In the event that a SpokenPro product or service is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders listed at the incorrect price. SpokenPro reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. In the event your credit card has been charged, a full refund will be issued in the amount of the incorrect price.

SpokenProNewsletter:

SpokenPro (this website) provides a free newsletter. This is an Opt-Out service, which means that the user has the option of removing his or her email address from the newsletter at any time. An unsubscribe page is available to users to this end. Your email will never be shared with any third party.

Communication:

You consent to receive communications from us by way of emails, phone calls and SMS’s with respect to your transactions on our Website. Users will be required to register their valid phone numbers and e-mail addresses to facilitate such communication. We may also use your e-mail address to send You updates, newsletters, changes to features of the Service, and the like to provide You better Services.

Links:

This website contains hyperlinks which may take you outside spokenpro.com. Links are made available for your convenience. However, the inclusion of any link does not imply endorsement or approval by SpokenPro. We are not responsible for any links to and from spokenpro.com. The framing of our website at any level is prohibited.

Refund Policy:

Evaluations: 100% non-refundable. DIY Kits: 100% non-refundable. Directories: 100% non-refundable. Job Search Services*: 100% non-refundable.

Other Services:

  • 100% non-refundable if the hard copy of the agreement is not signed by you and duly returned to us.
  • 100% non-refundable if you purchase & change your mind later and decide to withdraw.
  • 100% non-refundable if you do not wish to continue with our services.
  • 100% refundable if you fail to submit the required documents within 60 days of sign up.
  • 100% non-refundable if
  • Failure of the medical examination by the client or his/her family members included in the application.
  • Failure to provide a genuine Police Clearance Certificate which is not less than 3 months old.
  • Failure to prove sufficient funds for settlement or maintenance by the client or his/her family members included in the application.
  • Submission of fraudulent documents.
  • A prior violation of any immigration or visa law by the client or any of his or her family members included in the application.
  • Late submission of any additional documents requested by the consulate at a later stage.

You may refer the applicable refund terms specific to the product in the service agreement

SpokenPro reserves the right to not issue a refund as per our policies and in line with this agreement.

Refunds if issued, will be processed within 30 days after you have filled in the refund request form and provided proof of rejection if any.

By agreeing to our terms and conditions, you agree you will not ask for a chargeback under any circumstances. 

Refunds for payments received will be issued as a company check. The refund check will be made payable to the person on the order form and mailed to the address indicated on the order form.

You hereby agree that you will not contact your Credit Card Company or bank to file a dispute as this will only delay the refund process.

Our Products and Services:

SpokenPro offers a technical evaluation service which will evaluate your profile for a selected country and let you know how many points have been scored. All reports are sent within 48 hours of sign up if all information has been submitted in the form. The fee for an evaluation report is 100% non-refundable.

Full Service:

SpokenPro offers documentation & processing for immigration & visas. All processing is undertaken at a back office and you hereby agree to this arrangement. The fee for full service is refundable only as per the conditions listed above.

Directories:

SpokenPro offers downloadable Directories of employers/placement agencies in a number of cities. All directories available on our website are published by us. These are available for download for a fee.

Copyright Information:

Directories are published by SpokenPro and are protected by all international copyright laws. Legal action will be taken against anyone who attempts to copy or sell the same.

Application Forms:

SpokenPro offers several types of application forms for download as an additional service to our customers. Forms are available for a fee on a subscription basis.

Copyright Information:

No copyright is claimed on any application forms. The application forms provided on our website are published by various overseas government agencies.

Shipping Policy:

We do our utmost to ensure that your order is available for immediate download after purchase. Delays, although rare, may happen due to technical difficulties or due to issues beyond our control. In case of any technical difficulty, the order will be sent to the email-id specified by you. Please note, there is no refund or chargeback permitted once the order has been placed.

Warranty Disclaimer:

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, SpokenPro disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. SpokenPro does not represent or warrant that the functions contained in the site will be uninterrupted or error free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. SpokenPro does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Changes to the Terms and Conditions:

SpokenPro retains the right, at its discretion, to change its Terms and Conditions any time. By purchasing any product listed on our website, you hereby agree to all terms and conditions listed in this document. You hereby agree not to dispute these terms under any circumstances. All disputes are subject to exclusive jurisdiction of Hyderabad Courts only.

Data protection principles :

We will comply with data protection law. This says that the personal information we hold about you must be:

  1. Used lawfully, fairly and in a transparent way. 
  2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes. 
  3. Relevant to the purposes we have told you about and limited only to those purposes. 
  4. Accurate and kept up to date. 
  5. Kept securely.

The kind of information we hold about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). There are “special categories” of more sensitive personal data which require a higher level of protection. We may collect, store, and use the following categories of personal information about you: Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses. Date of birth. Gender. Marital status. Next of kin and emergency contact information. National Insurance or TAX ID number/PAN card. Bank account details, payroll records and tax status information. Driving license. Grievance information. Information about your use of our information and communications systems.

How is your personal information collected?

We collect personal information about data subjects through various methods such as Landing pages, Websites, Registration.

How will we use information about you?

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances: 

  1. Where we need to perform the agreement we have entered into with you. 
  2. Where we need to comply with a legal obligation. 
  3. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. 
  4. Where you have given us explicit consent to do so. 

We may also use your personal information in the following situations, which are likely to be rare: 1. Where we need to protect your interests (or someone else’s interests). 

  1. Where it is needed in the public interest or for official purposes or requested for by the CBI, police or governmental authorities.

As a registered member, you will receive important updates and notifications over WhatsApp! .

Cookies

Cookies are small text files stored on your device and used by web browsers to deliver personalized content and remember logins and account settings. SpokenProuses cookies and similar technologies, including tracking pixels and web beacons, to collect usage and analytic data that helps us provide our Site, Software, and/or Services to you, as well as to help deliver ads for relevant SpokenProproducts and services to you when you visit certain pages on the Site and then visit certain third-party sites. Our products currently do not respond to Do Not Track requests.

Do we need your consent?

We do not need your consent if we use special categories of your personal information in accordance with our written policy to carry out our legal obligations or exercise specific rights. In limited circumstances, we may approach you for your written consent to allow us to process certain particularly sensitive data. If we do so, we will provide you with full details of the information that we would like and the reason we need it, so that you can carefully consider whether you wish to consent. You should be aware that it is not a condition of your contract with us that you agree to any request for consent from us.

Automated decision-making

Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. We do not envisage that any decisions will be taken about you using automated means, however we will notify you in writing if this position changes. Why might you share my personal information with third parties? We will share your personal information with third parties where required by law.

Data security:

We have put in place measures to protect the security of your information. We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

No fee is usually required:

You will not have to pay a fee to access your personal information (or to exercise any of the other rights)

What we may need from you?

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Data protection:

If you have any questions about this privacy notice or how we handle your personal information, please contact us.

Changes to this privacy statement:

We reserve the right to update this privacy statement at any time. We may also notify you in other ways from time to time about the processing of your personal information. For further details, please, Get in touch or you can email us. One of our representatives will get back to you at the earliest.

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